The Brutally Honest Customer

What it is

The Brutally Honest Customer is a customer-experience series produced with AgencyFix, the marketing company that owns Local Bongo. With a business owner's written permission, the AgencyFix team looks at the business the way a new customer would (finding it online, getting in touch, booking or buying) and writes up what worked and what did not.

No stories have been published yet. We are accepting applications for a small first group of businesses.

What participants receive

• A free feature on Local Bongo, labeled as part of The Brutally Honest Customer series.
• Placement on this page and in related Local Bongo sections.
• Additional exposure through a local Facebook and Instagram promotion of your feature, at no cost to you.
• A private summary of the observations.
• An optional conversation with AgencyFix about the findings. There is no obligation to buy anything.

The rules

• No purchase is required, now or later, and taking part never depends on becoming an AgencyFix client.
• Written permission comes first. Nothing about a business is published without the owner's signed permission and release.
• Honest means honest. We do not trade favorable write-ups for participation, and the feature includes what falls short as well as what works.
• Facts are checked. Participants see a preview to correct factual errors before publication. Opinions about the experience are not changed on request.
• Every feature goes through editorial, factual and legal review before it is published.

About AgencyFix

AgencyFix owns Local Bongo and produces this series. Because AgencyFix sells marketing services, we say so on every feature. The series is separate from Local Bongo's regular editorial coverage, which is free and never conditioned on buying anything. See our disclosure.

Want a private look at your own business now, outside the series? Learn about AgencyFix's Business Reality Check.

Apply to take part

For owners, or people the owner has authorized. We will reply by email; applying does not commit you to anything.

We use your details only to respond to this application. Nothing is published from an application.